ChargeDesk for Zendesk

ChargeDesk uses a unique algorithm to find all of the charges & customers related to any ticket you receive inside Zendesk. Where direct matches can not be found, related charges are also be displayed in case the customer is using a different email address or name.

Any active subscription will have a button that allows you to cancel it immediately inside Zendesk. Customer and subscription details update in real time so you are never working with stale or out-of-date information.

You can search for the last 4 digits of a credit card, by email address, customer name, username and more. This allows you to immediately find specific charges for a customer without spending time hunting through multiple systems.

With ChargeDesk you can connect multiple payment gateways to the one account. This means that if you have, say, customers in both Stripe and PayPal, you can manage them all inside Zendesk. This happens transparently, so you can refund charges, manage subscriptions or create new charges for customers without needing to know which gateway they are supported through.

Your first 14 days of using ChargeDesk are free of charge! This allows you to test the service and in the (incredibly unlikely) case you find it's not for you, you pay nothing.
Review full pricing information.

With the ChargeDesk application you can refund any charge right inside Zendesk. Partial and full refunds are supported. Refunds a processed immediately and you will receive feedback on their success. Once a charge is refunded it will show as such inside Zendesk.

You can use ChargeDesk to create new charges on cards on file for your customers inside Zendesk. This will be processed immediately on your payment gateway and you can download a tax invoice to send as a record to a customer.

If you wish, ChargeDesk enables you to send out amazing receipts and invoices. Every charge has a unique URL and email address which is used in the receipt and invoices. These enable your customers to send you support requests about a specific charge. These will be sent straight to Zendesk, but will include all the related billing information, so you'll never be hunting for the details of a charge again! Your customers will also be better informed which will help reduce your support load.

Security is a key feature of ChargeDesk. We've spent countless hours hardening our systems and ensuring we use advanced, strong encryption wherever possible. We encrypt data both in transit and while it is stored on our servers. We support 2 factor authentication on any account.
Read more about ChargeDesk Security.