In some situations, you may experience issues loading the ChargeDesk application inside of your helpdesk. You may see a screen like the one below, or a persistent error message.
There are a few steps you can take to resolve this problem.
Please go to https://chargedesk.com/clear in the browser where you are experiencing the loading problem. This will reconnect ChargeDesk to your browser and resolve any issues with corrupt or incorrect credentials saved to your device. You can then reload any open helpdesk pages and the issue may be resolved.
ChargeDesk apps sometimes require cookies to run. Some browser settings and extensions may block the cookies that ChargeDesk requires.
You can find information here on how to ensure cookies are enabled on your browser. In some contexts, ChargeDesk requires third-party cookies to be enabled. This page can help you check if they are: https://www.whatismybrowser.com/detect/are-third-party-cookies-enabled
If you do not have third-party cookies enabled, you can follow the Resolving App Login Issues guide to fix this problem.
We recommend temporarily disabling any privacy related extension you have running in your browser. If you are using Chrome, you can review your active extensions by going to chrome://extensions/ in your browser. If this resolves the issue, you may be able to whitelist chargedesk.com and app.chargedesk.com in the extension to resolve the issue while the extension is enabled.
If the steps above do not resolve your issue, please contact support and send us the following details;