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Some of ChargeDesk's apps use cookies for authentication. You may have enabled settings or installed an extension which blocks these cookies. This may result in you not be able to successfully log in to the ChargeDesk app even if you can login to the ChargeDesk website. You may just see the login screen each time the app loads and not be able to use the app.
Often this is due to third party cookies not being enabled. You can check here if your browser has third party cookies enabled: https://www.whatismybrowser.com/detect/are-third-party-cookies-enabled
Please follow the guide below for your browser to help resolve this problem.
With default settings, ChargeDesk apps will all work with Google Chrome. However, if you have changed your settings, installed privacy extensions or are using incognito mode, you may have trouble connecting to our apps. Please follow the steps below to resolve these problems.
1. Go to Settings > Privacy and security > Cookies and other site data or copy chrome://settings/privacy and paste it into your browser address bar.
2. Scroll down to the section Sites that can always use cookies and click the "Add" button.
3. Enter [*.]chargedesk.com into the "Site" input and press "Add". You do not need to select the option "Include third-party cookies on this site".
4. Reload any browser page which shows the ChargeDesk app and try logging in again.
5. If you are still not able to log in to the ChargeDesk app, you may have an extension installed which is blocking the connection. Please go to Settings > Extensions or copy chrome://settings/extensions and paste it into your browser address bar. From here, try temporarily disabling all privacy and adblock related extensions to see if that resolves the problem. If it does, you can re-enable them one-by-one to see which one is blocking access.
6. If you are still not able to connect to ChargeDesk, please follow the Further Steps below.
With default settings, ChargeDesk apps will all work with Microsoft Edge. However, if you have changed your settings, installed privacy extensions or are using private browsing, you may have trouble connecting to our apps. Please follow the steps below to resolve these problems.
1. Go to Settings > Cookies and site permissions. Under Cookies and data stored at the top, click on Manage and delete cookies and site data. Alternatively you can copy edge://settings/content/cookies and paste it into your browser address bar.
2. Under the Allow section, click the "Add" button.
3. Enter [*.]chargedesk.com into the "Site" input and press "Add". You do not need to select the option "Include third-party cookies on this site".
4. Reload any browser page which shows the ChargeDesk app and try logging in again.
5. If you are still not able to log in to the ChargeDesk app, you may have an extension installed which is blocking the connection. Please go to ... > Extensions > Manage Extensions or copy edge://extensions and paste it into your browser address bar. From here, try temporarily disabling all privacy and adblock related extensions to see if that resolves the problem. If it does, you can re-enable them one-by-one to see which one is blocking access.
6. If you are still not able to connect to ChargeDesk, please follow the Further Steps below.
Safari blocks all third party cookies by default and only offers the option to have this setting on or off. It does not offer granular controls to only enable third party cookies on individual websites or in select situations. You may want to consider switching to Google Chrome or Mozilla Firefox which both offer more flexibility for cookie management. If you wish to continue using Safari, you can follow the guide below to enable all third party cookies.
1. Go to Safari > Preferences... > Privacy.
2. Ensure that the checkboxes for Website tracking: Prevent cross-site tracking and Cookies and website data: Block all cookies are not selected as shown in the screenshot below.
3. Reload any browser page which shows the ChargeDesk app and try logging in again.
4. If you are still not able to log in to the ChargeDesk app, you may have an extension installed which is blocking the connection. Please go to Safari > Preferences... > Extensions. From here, try temporarily disabling all privacy and adblock related extensions to see if that resolves the problem. If it does, you can re-enable them one-by-one to see which one is blocking access.
5. If you are still not able to connect to ChargeDesk, please follow the Further Steps below.
With default settings, ChargeDesk apps will all work with Mozilla Firefox. However, if you have changed your settings, installed privacy extensions or are using a private window, you may have trouble connecting to our apps. Please follow the steps below to resolve these problems.
1. Go to Settings > Privacy and security or copy about:preferences#privacy and paste it into your browser address bar.
2. The most straightforward way to enable ChargeDesk cookie is to set your privacy settings to Standard. You may also be able to use the Strict privacy settings in some situations, although this may result in more frequent disconnections.
If you are using Custom privacy settings, we recommend setting "Cookies" to "Cookies from unvisited websites".
3. Reload any browser page which shows the ChargeDesk app and try logging in again.
4. If you are still not able to log in to the ChargeDesk app, you may have an extension installed which is blocking the connection. Please go to Settings > Extensions & Themes > Extensions. From here, try temporarily disabling all privacy and adblock related extensions to see if that resolves the problem. If it does, you can re-enable them one-by-one to see which one is blocking access.
5. If you are still not able to connect to ChargeDesk, please follow the Further Steps below.
If the steps above have not resolved your issue, there are some further steps you can try.
1. Go to https://chargedesk.com/clear to reset your session. This also resets all ChargeDesk apps connected to your browser.
2. Try logging in at https://chargedesk.com/connect/sign-in to reset your login. If you have too many failed attempts at logging in through our apps, you will need to login via our web interface to reset your account.
3. If none of the steps above have worked, please contact support and send us the following information: