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Gateway Feature Matrix

Common Agent Facing Features Supported By
Quickly view and manage your customer's entire billing history All Gateways
Manage customers inside your helpdesk All Gateways
Manage customers inside your backend admin system All Gateways
Manage customers on any web page with our Chrome extension All Gateways
Manage customers on your mobile device All Gateways
Control access levels for support agents (e.g. set some agents to read-only) All Gateways
Log every action performed for a support agent All Gateways
Log reason codes for refunds and cancellations All Gateways
View activity by other agents on a charge, subscription or customer All Gateways
Common Customer Facing Features Supported By
Embed billing history on your site All Gateways
Generate automatic billing support pages All Gateways
Send customized email receipts All Gateways
Attach PDF tax invoices to receipts All Gateways
Show tax information based on your customer's country (VAT & GST compliant) All Gateways
Allow customers to update their own invoice details (e.g. to add their Tax ID) All Gateways
Notify customers for important events such as refunds or payment failures (dunning) All Gateways
Common Admin Facing Features Supported By
Generate reports on agent activity, email delivery, tax summaries and more All Gateways
Programatically trigger actions or update data using the ChargeDesk API All Gateways
Receive webhooks for events processed by ChargeDesk All Gateways
Use our powerful admin system to configure almost every detail of your customer's and agent's experience using ChargeDesk All Gateways
Charge Features Supported Gateways
Refund Charges Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, WooCommerce, NMI and Payments MB
Capture Charges Stripe and Braintree
Edit Charges Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, NMI and Payments MB
Send Payment Requests Reminders Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, NMI and Payments MB
Manually Email Receipts & Notifications Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, WooCommerce, NMI and Payments MB
Stop Collection on Unpaid Invoices Recurly
Subscription Features Supported Gateways
Cancel Subscriptions Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, WooCommerce, NMI and Payments MB
Terminate Subscriptions Immediately Stripe, Recurly, Zuora and Chargify
Refund Charges on Subscription Termination Stripe and Recurly
Reactivate Subscriptions Stripe, PayPal, Recurly, Zuora, Chargify and WooCommerce
Apply Coupons to Subscription Stripe and Recurly
Edit Subscription Plans Stripe and Recurly
Apply Multiple Plans to Subscription Stripe
Suspend Subscriptions PayPal and WooCommerce
Apply Multiple Coupons at Once Recurly
Edit Period Recurly
Customer Features Supported Gateways
Create a Charge on a Customer's Card Stripe, Braintree, Recurly, Zuora, Chargify, NMI and Payments MB
Authorize a Charge on a Customer's Card Stripe and Braintree
Send Payment Requests Stripe, PayPal, Braintree and Recurly
Edit Customer's Details Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, WooCommerce, NMI and Payments MB
Sync Edits with Payment Gateway Stripe, Braintree, Recurly, Zuora, Chargify and WooCommerce
Edit Customer's Card On File Stripe, Braintree and Recurly
Apply Coupons to Customer Stripe and Recurly
Add and Edit Customer Credit Stripe
Retry Customer's Failed Payments Stripe
Apply Multiple Coupons at Once Recurly
Product Features Supported Gateways
Create New Products Stripe, PayPal, Braintree, Recurly, WooCommerce, NMI and Payments MB
Create New Products with Recurring Charges Stripe, PayPal, Recurly, Zuora, NMI and Payments MB
Create Recurring Setup Amount Stripe, PayPal and Recurly
Create Charge with a Product Stripe, PayPal, Braintree, Recurly, Chargify, NMI and Payments MB
Create Recurring Charge with a Product Stripe, PayPal, Braintree, Recurly, Zuora, Chargify, NMI and Payments MB
Charge Recurring Coupon Stripe, Braintree and Recurly
Charge Recurring Setup Amount Stripe and PayPal
Charge Recurring Edit Amount PayPal, Braintree, Recurly, NMI and Payments MB
Charge Recurring Edit Cycles PayPal, Braintree, Recurly, NMI and Payments MB

If you'd like any more information on how any of these features work, please contact us and we'd be happy to help!