Gateway Feature Matrix

Common Agent Facing Features	Supported By
Quickly view and manage your customer's entire billing history	All Gateways
Manage customers inside your helpdesk	All Gateways
Manage customers inside your backend admin system	All Gateways
Manage customers on any web page with our Chrome extension	All Gateways
Manage customers on your mobile device	All Gateways
Control access levels for support agents (e.g. set some agents to read-only)	All Gateways
Log every action performed for a support agent	All Gateways
Log reason codes for refunds and cancellations	All Gateways
View activity by other agents on a charge, subscription or customer	All Gateways

Common Customer Facing Features	Supported By
Embed billing history on your site	All Gateways
Generate automatic billing support pages	All Gateways
Send customized email receipts	All Gateways
Attach PDF tax invoices to receipts	All Gateways
Show tax information based on your customer's country (VAT & GST compliant)	All Gateways
Allow customers to update their own invoice details (e.g. to add their Tax ID)	All Gateways
Notify customers for important events such as refunds or payment failures (dunning)	All Gateways

Common Admin Facing Features	Supported By
Generate reports on agent activity, email delivery, tax summaries and more	All Gateways
Programmatically trigger actions or update data using the ChargeDesk API	All Gateways
Receive webhooks for events processed by ChargeDesk	All Gateways
Use our powerful admin system to configure almost every detail of your customer's and agent's experience using ChargeDesk	All Gateways

Charge Features	Supported Gateways
Refund Charges	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI, Payments MB, Shopify, Square, GoCardless and Custom
Capture Charges	Stripe, Braintree, Authorize.Net and Custom
Edit Charge Record	Stripe, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI and Payments MB
Send Payment Requests Reminders	Stripe, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI and Payments MB
Manually Email Receipts & Notifications	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI, Payments MB, Shopify, Square, GoCardless and Custom
Stop Collection on Unpaid Invoices	Stripe and Recurly
Retry Failed Charges	Stripe, Braintree and Recurly
Change Product Price	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI, Payments MB, Shopify, Square, GoCardless and Custom
Charge Transactions	Recurly

Subscription Features	Supported Gateways
Cancel Subscriptions	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI, Payments MB, Square, GoCardless and Custom
Cancel Subscriptions (on Date)	Stripe
Cancel Subscriptions Immediately (Terminate)	Stripe, Braintree, Recurly, Zuora, Chargify and Custom
Refund Charges on Subscription Termination	Stripe, Braintree, Recurly and Custom
Suspend/Pause Subscriptions	Stripe, WooCommerce, PayPal, Recurly, GoCardless and Custom
Reactivate Subscriptions	Stripe, WooCommerce, PayPal, Recurly, Zuora, Chargify, GoCardless and Custom
Automatically Reactivate Subscriptions	Stripe
Apply Coupons to Subscription	Stripe, Braintree and Recurly
Edit Subscription Plans	Stripe, Braintree, Recurly and Custom
Prorate Subscription Changes	Stripe and Braintree
Apply Multiple Plans to Subscription	Stripe
Invoice Subscription Changes Immediately	Stripe and Recurly
Edit Schedule	Stripe
Set Subscriptions Start Date	Stripe, PayPal and Authorize.Net
Change Product Price	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI, Payments MB, Shopify, Square and Custom
Apply Multiple Coupons at Once	Braintree and Recurly
Suspend Cycles	Recurly
Edit Subscription Billing Period	Recurly

Customer Features	Supported Gateways
Create a Charge on a Customer's Card	Stripe, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI and Payments MB
Authorize a Charge on a Customer's Card	Stripe, Braintree and Authorize.Net
Send Payment Requests	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, NMI, Shopify, Square, GoCardless and Custom
Edit Customer's Details	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI, Payments MB, Shopify, Square and GoCardless
Sync Edits with Payment Gateway	Stripe, WooCommerce, Braintree, Recurly, Zuora and Chargify
Enter Card Details for Existing Customers	Stripe, Braintree, Recurly, Authorize.Net and NMI
Apply Coupons to Customer	Stripe and Recurly
Add and Edit Customer Credit	Stripe
Retry Customer's Failed Payments	Stripe
Apply Multiple Coupons at Once	Recurly

Product Features	Supported Gateways
Create New Products (Once-off)	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, NMI and Payments MB
Create New Products (Recurring)	Stripe, PayPal, Braintree, Recurly, Authorize.Net, Zuora, NMI and Payments MB
Create Recurring Setup Amount	Stripe, PayPal and Recurly
Charge Customer for a Product (Once-off)	Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Chargify, NMI, Payments MB, Shopify, Square and GoCardless
Charge Customer for a Product (Recurring)	Stripe, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify, NMI and Payments MB
Charge Recurring Coupon	Stripe, Braintree and Recurly
Charge Recurring Setup Amount	Stripe and PayPal
Charge One Off Edit Amount	Stripe, PayPal, Braintree, Recurly, Authorize.Net, Chargify, NMI and Payments MB
Charge Recurring Edit Cycles	Stripe, PayPal, Braintree, Recurly, Authorize.Net, NMI and Payments MB
Charge Recurring Edit Amount	PayPal, Braintree, Recurly, Authorize.Net, NMI and Payments MB

If you'd like any more information on how any of these features work, please contact us and we'd be happy to help!